Lindt wants to ensure you are completely satisfied with our delicious chocolate. Accordingly, we guarantee delivery of all orders purchased directly through this Lindt & Sprungli (USA) website or Lindt Customer Service Department to arrive in excellent condition at the specified shipping address provided. For delivery and shipping policies and requirements, see our shipping page. Lindt cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. Once items are returned to Lindt they are no longer saleable.