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Shipping Policy

Shipping Methods
Every order is packed with care to ensure your chocolate arrives cool, fresh and in delicious condition.
Shipping Method FedEx Ground (2-5 days) FedEx 2-Day FedEx Overnight
Locations All states except
Alaska & Hawaii
All States All States
Orders placed prior to 1:00 pm EST leave Lindt within 1-2 business days
(Mon-Wed)
on date of order
(Mon-Wed)
on date of order
(Mon-Thu)
Orders placed after 1:00 pm EST will be processed on next non-holiday business day, and will then follow the schedule above.
Residential deliveries via Ground shipping now include Saturday (weekend) delivery. Saturday (weekend) deliveries are not available with 2-Day or Overnight Shipping or with Ground ship to non-residential or business addresses. We are unable to ship via any method to PO Boxes, APO, FPO, DPO, or international addresses.
For cancellations or changes call Lindt Customer Service at +1 877 695 4638 within 1 hour of placing your order.


Delivery
During the checkout process on our website, you will have the option to choose from available FedEx delivery methods. We will ship your order to the shipping address(es) you provide. Please provide a street address, suite or apartment numbers when necessary to ensure proper delivery. Please take extra care when entering as Lindt cannot bear responsibility for shipping errors due to inaccurate or incompletely entered addresses.

After you've submitted your order and received a valid FedEx Tracking number (tracking numbers are emailed at approximately 11:00 pm EST on the day your order ships), you have the option to customize your shipping arrangements with our FedEx shipping partner. To do so, please visit www.fedex.com/us/delivery/ for further information.

Unfortunately, due to the perishable nature of our products, we are not responsible for the condition of orders that are not able to be delivered on the first attempt or that you may have revised or rescheduled through you/FedEx shipping partner services after initial placement through Lindt.com.
Saturday delivery and shipping to PO Boxes, APO/FPO/DPO
Great news! Residential deliveries via Ground shipping now include Saturday (weekend) delivery (in some states, Saturday delivery is not available during current "warm/higher heat season" - see listing below for states that are included in Saturday delivery. If your (delivery address) state is not listed, unfortunately we cannot ship for Saturday delivery during these warmer season due to potential issues keeping product cold while shipping. Saturday (weekend) deliveries are not available with 2-Day or Overnight Shipping or with Ground ship to non-residential or business addresses. We are unable to ship via any method to PO Boxes, APO, FPO, DPO, or international addresses.

*Orders must be entered by 1:00 Thursday for Saturday delivery for the following states:
NY / PA / WV / VA / NC / SC / OH / MI / KY / TN / MD / NJ / DE / ME

Orders must be entered by 1:00 Friday for Saturday delivery for the following states
NH / MA / RI / CT / VT