Returns and Guarantees


At Lindt & Sprüngli (USA) Inc. (“Lindt”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Lindt® product you purchased from our website ( or from one of our authorized sellers in the United States, you may request a voucher for use toward a future purchase, replacement product, or refund. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Lindt & Sprüngli 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

If you are unable to return your product to the seller from whom it was purchased, please contact Lindt Consumer Service at +1 877 MY LINDT (+1 877 695 4638) and have information available regarding where and when you purchased your product. Please note that you will be required to provide photograph(s) of your product and a copy of your proof of purchase to verify Guarantee eligibility. You must submit your Guarantee request within sixty (60) days of the date of original purchase.

*Depending on the situation, you may also be required to return your product directly to Lindt. If we request that you return the product to us, a member of our consumer service team will work with you to facilitate the return free of charge.

Guarantee Guidelines

Lindt reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Lindt & Sprüngli 60-Day Satisfaction Guarantee.

Lindt cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. For delivery and shipping policies and requirements, see our shipping page.

If you have any questions regarding whether a seller is a Lindt authorized seller, please contact us at 1‑877-695-4638.