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FREQUENTLY ASKED QUESTIONS ABOUT LINDT AND LINDTUSA.COM

ORDERS & SHIPPING

For cancellations or changes call Lindt Customer Service at +1 877 695 4638 within 1 hour of placing your order.

All orders are packed with care to ensure your chocolate arrives fresh and in delicious condition. During warmer weather periods, based on order destination, orders are cold-packed with ice packs to avoid melting.

We're currently offering volume discounts starting at orders of $3,000:

  • Orders $3,000 — $4,999 receive a 10% discount
  • Orders $5,000 — $9,999 receive a 15% discount
  • Orders $10,000+ receive a 20% discount

At this time, we are unable to process orders from our Lindt USA website to ship to any destination outside of the continental United States (we do ship to Alaska and Hawaii). We do not ship to Guam, Puerto Rico, Marshall Islands, Virgin Islands or Samoa.

At this time, we are unable to accept payment from non-US and non-Canadian credit/debit cards. Lindt US gift cards are accepted from any location.

At this time we are unable to process orders shipping to PO Boxes, and APO/FPO addresses. We request a street name for our deliveries to ensure that our product is received within the time limits we have established for the product to arrive at your door in pristine condition. We apologize for any inconvenience this may cause.

Yes, Lindt Chocolate Gift cards are redeemable as forms of payment both online at Lindt.com and in Lindt chocolate shops. Gift cards can be reloaded at Lindt Chocolate shops. Check your balance >

Lindt.com integrates with a third party tax service, which maintains tax rules for your state or jurisdiction, in order to determine the taxability of items in your cart at checkout. Please note that some jurisdictions also charge tax on shipping. Lindt.com does not process tax exempt purchases. If you have tax exempt status and make a purchase through this site, you will be responsible for submitting a "Right to Refund or Credit for Sales Tax" form to your respective state.

INGREDIENTS

Gluten can be found in several premium chocolate products that Lindt & Sprüngli produces; either as a cereal ingredient or as a barley component. For consumers who are sensitive to gluten, we do offer certain premium chocolate products that are manufactured without cereal or barley malt, which may be suitable for consumers with such dietary restrictions. These offerings include our white chocolate products, as well as high cocoa content chocolate bars from our EXCELLENCE line - 70%, 78%, 85%, 90%, 95%, 99% and 100%.

Gluten information for products available on our website can be found listed under the Nutrition Information section. Please always refer to a product's packaging for definitive information.

We are sensitive to the fact that there are consumers who are unable to enjoy all of our chocolate at this time, and we hope that in the future we will be able to extend more product offerings to accommodate our consumers with varying dietary requirements.

Unfortunately, no Lindt product is 100% guaranteed nut allergen safe. All our Lindt production sites globally are peanut free since 2016. The "may contain tree nuts" warning informs you that the product may contain minute traces of tree nuts because they are produced on the same production lines. All Lindt manufacturing facilities process nut products, so there is a potential for cross contamination. Though Lindt incorporates the most thorough cleaning process, trace amounts may cross contact with other products within the factory. According to allergen experts, a simple nut protein trace can cause an allergic reaction and we advise you to consult your physician for a consumption recommendation. Lindt is aware of the growing prevalence of restricted diets due to nut allergies, and we are sensitive to the fact that these consumers may not be able to enjoy our chocolate at this time.

Soy lecithin can be found in our regular dark chocolate products, as well as milk and white chocolate. The EXCELLENCE 85%, 90%, 95%, 99% and 100% bars are our only products that do not contain soy lecithin. We have an allergen control program in place and adhere to a strict Good Manufacturing Practice (GMP) system in order to reduce the risk of cross contamination. However, we do label all of our products with "may contain traces of soy" as a precaution for the most sensitive consumers.

Lindt uses skim milk, whole milk powder, and other dairy ingredients in many of our chocolate products. While our white and milk chocolate products contain the most, our 70%, 85%, 90%, 95%, 99% and 100% bars do not have milk products in them. All Lindt manufacturing facilities process milk, dark and white chocolate products. We have an allergen control program in place, and adhere to a strict Good Manufacturing Practice (GMP) system in order to reduce the risk of cross contamination, however, we do label all of our chocolate products that do not contain milk as an ingredient with the statement "may contain traces of milk" as a precaution for those that are most sensitive to milk and whey.

Poultry is not used in any of Lindt products. While eggs can be an ingredient in some of our products, FDA regulations require that all egg and egg byproducts be listed out in the ingredient statement. Please always refer to the packaging for a definitive ingredient listing.

nfortunately, we do not make any "sugar-free" products. Sugar occurs naturally in cocoa, which we use to make our products so our products would not technically be "sugar free." We do offer products that have had no sugar added such as our Lindt No Sugar Added Milk Bars which have all the creaminess of milk chocolate with a delectably, smooth texture and sweetened with Maltitol, instead of sugar, and our No Sugar Added Dark Chocolate Bars: rich, well balanced dark chocolate with a silky, smooth texture, also sweetened with Maltitol instead of sugar.

For other low sugar choices, our line of EXCELLENCE bars are great options. Try the new 95% EXCELLENCE bar with 1 g of sugar per serving, 90% EXCELLENCE bar with only 3 g of sugar per serving, 85% bar with only 5 g of sugar per serving or the 70% bar which has 12 g of sugar per serving. We also have the EXCELLENCE 99% cocoa bar (often used for baking and also delicious). These products are available here at Lindt.com and at our Lindt Chocolate Shops.

Lindt uses a high-quality manufacturing processes which maintains the highest level of flavanols and polyphenols possible. The higher the cocoa content of the chocolate, the higher the flavanol level. We do not publish proprietary information on the flavanol levels in our chocolate.

Our LINDOR brand products do not contain trans fats or hydrogenated oils. Some of our other products may. It always best to consult the specific nutritional labeling of the individual product you are interested in.

Lindt and our milk suppliers do not endorse or oppose the approval or use of BST on dairy cows. Legal approval of rBST, and the responsibility of safeguarding the American food supply is determined by the United States Food and Drug Administration following scientific evaluation. The agency had determined after a thorough review that rBST is safe and effective for dairy cows. In addition, the agency found there was no significant difference between milk from treated and untreated cows. Furthermore, there is currently no way to differentiate analytically between naturally occurring BST and recombinant rBST in milk, nor are there any measurable compositional differences between milk from cows that receive supplemental rBST and milk from cows that do not. As a result, Lindt cannot confirm or deny the presence of this in the raw material supply.

Caffeine is a natural compound derived from plant sources like kola nut and naturally found in substances like coffee and tea. However, very little caffeine is found in chocolate in comparison to the amount found in the other commonly consumed sources. Generally, 1 oz of dark chocolate contains about 20 mg of caffeine, 1 oz of milk Chocolate contains about 6 mg of caffeine and 1 oz of white chocolate contains less than 2 mg of caffeine. By comparison, an average can of soda contains about 50 mg of caffeine and the average cup of coffee approximately 80 to 155 mg. The caffeine content will always vary, depending on the product and even in some cases depending on the specific cocoa bean and origin.

Our LINDOR brand products do not contain trans fats or hydrogenated oils. Some of our other products may. It always best to consult the specific nutritional labeling of the individual product you are interested in.

Due to the current federal and state regulations, Lindt Chocolate does not import any liqueur-filled products into the USA.

Other than the aforementioned liqueur-filled products mentioned directly above, the majority of our premium chocolates do not use alcohol as an added ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient statement located in the nutritional section of the item.

The terms bittersweet and semisweet are the same, as are zartbitter and edelbitter, which are synonyms for dark chocolate with a high content of cocoa. Zartbitter and edelbitter are expressions used mostly by Germans and Austrians to describe dark chocolate.

Min. cocoa content Products
30% Milk chocolate truffles, milk chocolate based bars
50% Dark chocolate truffles, dark chocolate truffle bars
47% EXCELLENCE bars such as Intense Orange, Mint, Chili and Sea Salt
49% Surfin Bittersweet bar (also called semi-sweet)
60% Extra dark truffles (shell is 60%)
64% EXCELLENCE 64% Cocoa Satin Bar
70% EXCELLENCE 70% Bar, 70% Extra Dark truffle (shell is 70%)
78% EXCELLENCE 78% Bar
85% EXCELLENCE 85% Bar
90% EXCELLENCE 90% Bar
95% EXCELLENCE 95% Bar
99% EXCELLENCE 99% Bar

SUSTAINABILITY AND CERTIFICATIONS

Cocoa beans are the heart of our chocolates. Knowing which of the many different origins of cocoa beans will best contribute to the distinctive taste of a product is a skill that we have perfected over time.

A fundamental distinction is made between consumer and fine flavor cocoa. Consumer cocoa is cocoa with a robust flavor. It accounts for the largest share (90-95%) of total global cocoa production and is farmed mainly in West Africa. Lindt & Sprüngli uses Forastero beans (consumer cocoa), exclusively from Ghana. The remaining 5-10% of worldwide cocoa harvests are fine flavor cocoa. Fine flavor cocoa is a high-quality cocoa with nuanced, fine aroma. It is mainly farmed in Latin America and the Caribbean. Lindt & Sprüngli uses fine flavor cocoa beans (Criollo and Trinitario) from Ecuador, Madagascar, Dominican Republic and Papua New Guinea.

Our own sustainability program, the Lindt & Sprüngli Farming Program, is in place in all countries we source cocoa beans from. We achieved a 100% traceable and externally verified cocoa bean supply chain by 2020. Learn more.

We understand the impact that the uncontrolled cultivation of palm oil can have on rainforests and biodiversity. That is why we are constantly monitoring its use in our products and are committed to only purchasing sustainable RSPO certified palm oil. Find out more here.

In 2008, we have launched the Lindt & Sprüngli Farming Program in Ghana and in the subsequent years in all our other cocoa bean sourcing origins (Ecuador, Dominican Republic, Madagascar and Papua New Guinea) to improve the livelihoods of our cocoa farmers, their families and communities. One of our top priorities is to ensure that they are able to benefit directly from our financial support. Find out more here.

Some of Lindt USA's LINDOR truffles are now certified Kosher (dairy Kosher). Not all LINDOR truffle packaging is carrying the Kosher certification symbol yet, but as new packaging is designed, the Kosher symbol will be included. For more Kosher products from Lindt, visit our Kosher category. The Kosher LINDOR recipes are:

  • Caramel
  • Coconut
  • Dark
  • Extra Dark (60% and 70%)
  • Fudge Swirl
  • Gingerbread (seasonal)
  • Hazelnut
  • Milk
  • Mint
  • Peppermint (seasonal)
  • Sea Salt
  • Strawberries & Cream
  • White
  • White Peppermint (seasonal)
  • Seasonal recipe (milk chocolate shell with white chocolate center): Valentine, Spring, Halloween (Ghost) and Snowman
The following recipes are not Kosher certified:
  • Almond

STORAGE

If stored under proper conditions, our products will retain their freshness for many months. The most favorable storage temperature for our chocolate products is between 60° and 68° Fahrenheit, and this should be occurring in a cool dry place.

Please refer to the “Best Before” date printed on the packaging. The “Best Before” date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Lindt quality expectation when stored at the right conditions. Best Before dating is designed as a consumer friendly method to help the customer understand the freshness of the item.

COLORS AND FLAVORS

Almond Medium purple Almond
Caramel Bronze Caramel
Coconut Light green Coconut
Dark Chocolate Dark/Royal blue Dark chocolate (39% cocoa minimum)
60% Extra Dark Black/Solid silver oval
(previously black with gold outline)
60% Extra Dark chocolate shell
70% Extra Dark Black/Solid gold oval 70% Extra Dark chocolate shell
Fudge Swirl Beige/Brown Fudge Swirl
Hazelnut Brown Hazelnut
Mangoes and Cream Chocolate Gold Mangoes & Cream
Milk Chocolate Red Milk chocolate
Neopolitan Neopolitan Milk/White chocolate
(Seasonal)
Orange Dark Chocolate Orange Orange
Pistachio Pistachio Green Pistachio
Sea Salt Medium blue Sea Salt
Stracciatella Light/Sky blue Stracciatella
Strawberries and Cream Pink Strawberries & Cream
(Seasonal)
White Chocolate Yellow/Light Gold White Chocolate
Gingerbread Brown/Red Gingerbread
(Seasonal)
Milk Peppermint Cookie Green with Red & White stripes Milk Peppermint Cookie
(Seasonal)
White Peppermint Red with White stripes White Peppermint
(Seasonal)
Dark Peppermint Dark Green with Red & White stripes Dark Peppermint
(Seasonal)
Snowman White/Pale Blue Snowman
(Seasonal)
Spring White/Green Spring
(Seasonal)

REQUESTS

We offer both favor boxes and personalized gifts and ribbon through our Business Gifts Services. Please call our team at +1 877 MY LINDT (1-877-695-4638) to create the perfect gift for your special occasion.

All available information related to Lindt & Sprüngli can be found in the Story of Lindt, The Lindt Difference and Master Chocolatiers sections of the Lindt website. Unfortunately, at this time we are unable to provide supplies or props.

Please visit our Donation & Sponsorship page for our policy.

Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli USA is unable to fulfill free sample requests. However, please visit a local Lindt chocolate shop to sample a truffle recipe and for information on coupons, promotions, special offers, or to sign up for our mailing list.

JOBS AND TOURS

We have a variety of job opportunities that provide dynamic individuals the opportunity to work in a professional environment and realize their career growth potential. Please visit the Careers page for information on employment opportunities and the application process for starting your career at Lindt and Sprüngli.

Unfortunately, due to company policies and for liability reasons, we do not offer tours to the public in the United States.

STORES & PROMOTIONS

For more information about Lindt Outlets and Boutiques located in Canada, please visit their website? or call 1-866-374-1914.

If you are using a promotion/discount code that is not advertised on this website on the Sales and Special Offers page or via a Lindt email communication sent directly to you, please be aware this may not be a valid Lindt offer code. Some deals/savings sites will disseminate unauthorized or expired savings codes. Lindt will not honor promo codes or discounts not listed on the Lindt.com website and reserves the right to cancel any order using unauthorized/unadvertised via Lindt.com promo/discount codes. If you have received a special offer email with a promo code not listed on the Lindt.com site and it is not working for you in checkout, please call our consumer services team.