Returns and Guarantees

Due to the perishable nature of our product we cannot accept returns. With Lindt, your order is guaranteed to arrive in perfect condition. If you are not completely satisfied with the condition of your order upon arrival, please contact Lindt Customer Service or call +1 877 MY LINDT (+1 877 695 4638) within 14 days of receipt. We will ask you to provide detailed information and photograph(s) of any issue(s) you may have experienced with your order. Our team will work to make it right.


Lindt cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. For delivery and shipping policies and requirements, see our shipping page.