Lindt Frequently Asked Questions

ORDERS & SHIPPING

How do I cancel my order?

Lindt is unable to make changes to an order after it is submitted (i.e., add to order and subtract from order), as orders are processed subsequently to meet the shipping period agreement. For cancellations call Lindt Customer Service at +1 (877) 695-4638 within 1 hour of placing your order.

Can I create custom Pick & Mix orders online??

Can I return or exchange my online purchase at Lindt Chocolate Shop

No, we do not accept any product returns or exchanges. All sales are final.

How will chocolate be kept from melting during shipping?

All orders are packed with care to ensure your chocolate arrives fresh and in delicious condition. During warmer weather periods, based on order destination, orders are cold-packed with ice packs to avoid melting.

Do you ship internationally?

At this time, we are unable to process orders from our Lindt USA website to ship to any destination outside of the continental United States, Alaska, and Hawaii. We do not ship to Guam, Puerto Rico, Marshall Islands, Virgin Islands or Samoa.

Can I place an order from outside the US?

At this time, we are unable to accept payment from non-US credit/debit cards.

Do you ship to post office boxes?

At this time we are unable to process orders shipping to PO Boxes, and APO/FPO addresses. We request a street name for our deliveries to ensure that our product is received within the time limits we have established for the product to arrive at your door in pristine condition. We apologize for any inconvenience this may cause.

How is sales tax calculated for my order?

Lindt.com integrates with a third party tax service, which maintains tax rules for your state or jurisdiction, in order to determine the taxability of items in your cart at checkout. Please note that some jurisdictions also charge tax on shipping. Lindt.com does not process tax exempt purchases. If you have tax exempt status and make a purchase through this site, you will be responsible for submitting a "Right to Refund or Credit for Sales Tax" form to your respective state.

ALLERGIES, NUTRITION & DIETARY RESTRICTIONS

Is there gluten or barley malt in Lindt chocolate?

Gluten can be found in several premium chocolate products that Lindt & Sprüngli produces; either as a cereal ingredient or as a barley component. For consumers who are sensitive to gluten, we do offer certain premium chocolate products that are manufactured without cereal or barley malt, which may be suitable for consumers with such dietary restrictions. These offerings include our white chocolate products, as well as high cocoa content chocolate bars from our EXCELLENCE line - 70%, 78%, 85%, 90%, 95%, 99% and 100%.

Gluten information for products available on our website can be found listed under the Nutrition Information section. Please always refer to a product's packaging for definitive information.

We are sensitive to the fact that there are consumers who are unable to enjoy all of our chocolate at this time, and we hope that in the future we will be able to extend more product offerings to accommodate our consumers with varying dietary requirements.

Are Lindt products nut allergen safe?

Unfortunately, no Lindt product is 100% guaranteed nut allergen safe. All our Lindt production sites globally are peanut free since 2016. The "may contain tree nuts" warning informs you that the product may contain minute traces of tree nuts because they are produced on the same production lines. All Lindt manufacturing facilities process nut products, so there is a potential for cross contamination. Though Lindt incorporates the most thorough cleaning process, trace amounts may cross contact with other products within the factory. According to allergen experts, a simple nut protein trace can cause an allergic reaction and we advise you to consult your physician for a consumption recommendation. Lindt is aware of the growing prevalence of restricted diets due to nut allergies, and we are sensitive to the fact that these consumers may not be able to enjoy our chocolate at this time.

Do Lindt products contain soy lecithin?

Soy lecithin can be found in our regular dark chocolate products, as well as milk and white chocolate. The EXCELLENCE 85%, 90%, 95%, 99% and 100% bars are our only products that do not contain soy lecithin. We have an allergen control program in place and adhere to a strict Good Manufacturing Practice (GMP) system in order to reduce the risk of cross contamination. However, we do label all of our products with "may contain traces of soy" as a precaution for the most sensitive consumers.

Do Lindt products contain milk or whey?

Lindt uses skim milk, whole milk powder, and other dairy ingredients in many of our chocolate products. While our white and milk chocolate products contain the most, our 70%, 85%, 90%, 95%, 99% and 100% bars do not have milk products in them. All Lindt manufacturing facilities process milk, dark and white chocolate products. We have an allergen control program in place, and adhere to a strict Good Manufacturing Practice (GMP) system in order to reduce the risk of cross contamination, however, we do label all of our chocolate products that do not contain milk as an ingredient with the statement "may contain traces of milk" as a precaution for those that are most sensitive to milk and whey.

Do all EXCELLENCE bars include sesame allergen warning?

We do have a facility that produces products containing sesame. As such, we take precautions to safe-guard our consumers’ health by including the sesame allergen warning on the packaging. We also sell EXCELLENCE bars that are manufactured in a different facility which do not carry a sesame warning. Please, check the ingredient list each time to verify if a product contains sesame as an ingredient or to ensure traces as cross contamination.

Eggs or Poultry Ingredients in Lindt Products

Poultry is not used in any of Lindt products. While eggs can be an ingredient in some of our products, FDA regulations require that all egg and egg byproducts be listed out in the ingredient statement. Please always refer to the packaging for a definitive ingredient listing.

Do you sell sugar-free/reduced-sugar chocolate products?

Unfortunately, we do not make any "sugar-free" products. Sugar occurs naturally in cocoa, which we use to make our products so our products would not technically be "sugar free." We do offer products that have had no sugar added such as our Lindt No Sugar Added Milk Bars which have all the creaminess of milk chocolate with a delectably, smooth texture and sweetened with Maltitol, instead of sugar, and our No Sugar Added Dark Chocolate Bars: rich, well balanced dark chocolate with a silky, smooth texture, also sweetened with Maltitol instead of sugar.

For other low sugar choices, our line of EXCELLENCE bars are great options. Try the new 95% EXCELLENCE bar with 1 g of sugar per serving, 90% EXCELLENCE bar with only 3 g of sugar per serving, 85% bar with only 5 g of sugar per serving or the 70% bar which has 12 g of sugar per serving. We also have the EXCELLENCE 99% cocoa bar (often used for baking and also delicious). These products are available here at Lindt.com and at our Lindt Chocolate Shops.

Are Lindt chocolate products suitable for vegans?

We offer a selection of chocolates that do not contain any added animal products as an ingredient and may accommodate a vegan lifestyle. As a precaution, however, these products are also labelled with ‘may contain milk’ since they are manufactured in a facility that processes dairy.
Browse our Lindt EXCELLENCE 70%, 85%, 90%, 95%, 99% and 100% Cacao bars for vegan-friendly options. See the nutritional label on our packaging for a complete list of ingredients.

Are Lindt chocolate products suitable for vegetarians?

We are happy to report that all of our chocolates – including our LINDOR and Lindt EXCELLENCE products – are suitable for vegetarians!
However, some of our chocolates do use animal products but these are limited to milk, milk products, milk fat, cream, shellac and, on occasion, eggs. See the nutritional label on our packaging for a complete list of ingredients. If you would like to know about any other products, you are welcome to contact us here.

OTHER INGREDIENTS IN LINDT PRODUCTS

Are there flavanols in Lindt chocolate?

Lindt uses a high-quality manufacturing processes which maintains the highest level of flavanols and polyphenols possible. The higher the cocoa content of the chocolate, the higher the flavanol level. We do not publish proprietary information on the flavanol levels in our chocolate.

How much caffeine is in Lindt chocolate?

Caffeine is a natural compound derived from plant sources like kola nut and naturally found in substances like coffee and tea. However, very little caffeine is found in chocolate in comparison to the amount found in the other commonly consumed sources. Generally, 30g of dark chocolate contains about 20mg of caffeine, 30g of milk chocolate contains about 6mg of caffeine, and 30g of white chocolate contains less than 2mg of caffeine. By comparison the average cup of coffee contains approximately 80 - 155mg. The caffeine content will always vary, depending on the product and even in some cases depending on the specific cocoa bean and origin.

Do Lindt products contain alcohol?

Only a very few Lindt chocolate products contain alcohol or alcoholic liqueurs as an ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient list located in the nutritional section of the pack or wrapper.

Are there trans-fats or hydrogenated oils in Lindt chocolate?

For the production of our solid chocolates, the only vegetable fat Lindt & Sprüngli uses is pure cocoa butter. Fillings may contain other vegetable fats. Milk fat is used in milk chocolate recipes or in selected filling masses. In this context, we would point out that none of our products contain trans-fats or hydrogenated fats.

Why can't I find any liqueur-filled Lindt products in the USA?

Due to the current federal and state regulations, Lindt Chocolate does not import any liqueur-filled products into the USA.

Do Lindt products contain alcohol?

Other than the aforementioned liqueur-filled products mentioned directly above, the majority of our premium chocolates do not use alcohol as an added ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient statement located in the nutritional section of the item.

Is Lindt using Palm Oil and is it sourced sustainably?

We understand the impact that the uncontrolled cultivation of palm oil can have on rainforests and biodiversity. That is why we are constantly monitoring its use in our products and are committed to only purchasing sustainable RSPO certified palm oil. Find out more here.

MISCELLANEOUS PRODUCT QUESTIONS

What is the difference between bittersweet and semi-sweet, or edelbitter vs. zartbitter?

The terms bittersweet and semisweet are the same, as are zartbitter and edelbitter, which are synonyms for dark chocolate with a high content of cocoa. Zartbitter and edelbitter are expressions used mostly by Germans and Austrians to describe dark chocolate.

Where do our cocoa beans come from?

Cocoa beans are the heart of our chocolates. Knowing which of the many different origins of cocoa beans will best contribute to the distinctive taste of a product is a skill that we have perfected over time.

A fundamental distinction is made between consumer and fine flavor cocoa. Consumer cocoa is cocoa with a robust flavor. It accounts for the largest share (90-95%) of total global cocoa production and is farmed mainly in West Africa. Lindt & Sprüngli uses Forastero beans (consumer cocoa), exclusively from Ghana.The remaining 5-10% of worldwide cocoa harvests are fine flavour cocoa. Fine flavor cocoa is a high-quality cocoa with nuanced, fine aroma. It is mainly farmed in Latin America and the Caribbean. Lindt & Sprüngli uses fine flavor cocoa beans (Criollo and Trinitario) from Ecuador, Madagascar, Dominican Republic and Papua New Guinea.

Our own sustainability program, the Lindt & Sprüngli Farming Program, is in place in all countries we source cocoa beans from.We achieved a 100% traceable and externally verified cocoa bean supply chain by 2020. Learn more

What is Lindt & Sprüngli doing with regards to sustainable sourcing of cocoa beans?

In 2008, we launched the Lindt & Sprüngli Farming Program in Ghana and in the subsequent years in all our other cocoa bean sourcing origins (Ecuador, Dominican Republic, Madagascar and Papua New Guinea) to improve the livelihoods of our cocoa farmers, their families and communities. One of our top priorities is to ensure that they are able to benefit directly from our financial support. Find out more here.

What does 70% Cocoa (or any other percentage of cocoa) mean?

The percentage (%) quantifies the amount of cocoa solids contained in the chocolate. This includes cocoa liquor, cocoa butter and cocoa powder. For example:

- EXCELLENCE 70% cocoa bar contains 70% cocoa solids
- EXCELLENCE 85% cocoa bar contains 85% cocoa solids

What is the Cocoa Content of Lindt chocolate?

Min. Cocoa Content Products
30% Milk Chocolate Truffles, Milk Chocolate Based Bars
50% Dark Chocolate Truffles, Dark Chocolate Truffle Bars
47% EXCELLENCE Bars such as Intense Orange, Mint, Chili and Sea Salt
49% Surfin Bittersweet Bar (also called Semi-Sweet.)
60% Extra Dark Truffles (Shell is 60%.)
64% EXCELLENCE 64% Cocoa Satin Bar
70% EXCELLENCE 70% Bar, 70% Extra Dark Truffle (Shell is 70%.)
78% EXCELLENCE 78% Bar
85% EXCELLENCE 85% Bar
90% EXCELLENCE 90% Bar
95% EXCELLENCE 95% Bar
99% EXCELLENCE 99% Bar

Are Lindt products Kosher?

All of Lindt USA's LINDOR truffles are now certified Kosher (dairy) by Kof-K. There are seven flavors that are always imported and these are not Kosher certified:

  • Milk Chocolate Salted Caramel
  • Raspberries and Cream
  • Almond
  • Pistachio
  • Orange
  • Mangoes and Cream
  • Matcha

Please always refer to the packaging as the US produced LINDOR Truffle packaging does carry the Kosher symbol.

CARING FOR LINDT CHOCOLATE

What could happen if chocolates are not stored as required?

Lindt chocolates are very sensitive to any excessive condition, whether too hot or too cold. Chocolates can be adversely affected if exposed to unfavorable conditions after manufacture which results in bloom. Bloom is a greyish coating on the surface of chocolates and is more visible on dark chocolate. There are two kinds of bloom, fat bloom, which is caused by fat migration and sugar bloom caused by humidity. Both these types of blooms happen during improper storage of chocolates. Chocolates should ideally be stored at around 57° to 68°F and the relative humidity should not exceed 65%. We take every care in the handling of our products within our own distribution system, however once the product leaves our care we have little control over such things as the storage conditions for example, the temperature and humidity the chocolate is kept in.

What are the grey streaks that can appear on chocolate? / What is fat bloom? / What is heat affected chocolate?

Fat bloom is recognized as a greyish-white sheen on the surface and is predominantly triggered by the exposure of chocolates to excessive temperatures for prolonged periods. The optimum temperature for chocolate to be stored is between 57-61°F. If chocolate is exposed to high temperatures, the delicate and low melting point of the cocoa butter triggers it to melt and rise to the surface and then re-solidifies where it sets as grey streaks, which we refer to as fat bloom. While visually undesirable, products are still edible but the flavor and texture is compromised. It is perfectly fine to use for baking. See ‘How do I best store chocolate’ to ensure the chocolate remains in the best condition.

What is sugar bloom on chocolate?

Looking similar to fat bloom, chocolate can develop sugar bloom when exposed to moisture, at humidity above 68% RH. Although sugar bloom is most often the result of overly humid storage, it can happen when the chocolate has been stored at a relatively cool temperature, like for example in the fridge, and is then moved too quickly into much warmer surroundings, like room temperature. This creates condensation, where moisture collects on the surface of the chocolate and dissolves some of the sugar. The water vapor evaporates, the sugar crystals remain on the surface, thus giving the premium chocolate a dull, tannish-white color and a gritty taste profile. While visually undesirable, products with slight bloom are safe to eat. See 'How do I best store chocolate' to ensure the chocolate remains in the best condition.

How should I best store my chocolate?

If stored under proper conditions, our products will retain their freshness for many months. The most favorable storage temperature for our chocolate products is between 60° and 68° Fahrenheit, and this should be occurring in a cool dry place.

Can I store Lindt Chocolate in the fridge?

The optimum temperature for chocolate to be stored at is between 57-61°F. Fridges are very high humidity environments, which is not suitable for chocolate due to the high moisture, which can result in sugar bloom. When you do, it is best to place the chocolate in an airtight container or double wrap in plastic and place in the bottom section of the fridge. Bring the chocolate to room temperature slowly before unpacking, several hours before consuming.

What is the shelf life of Lindt Chocolate products?

Please refer to the “Best Before” date printed on the packaging. The “Best Before” date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Lindt quality expectation when stored at the right conditions. Best Before dating is designed as a consumer friendly method to help the customer understand the freshness of the item.

REQUESTS

Does Lindt offer wedding and event favors?

We offer both favor boxes and personalized gifts and ribbon through our Business Gifts Services. Please call our team at +1 877 MY LINDT (1-877-695-4638) to create the perfect gift for your special occasion.

School Research Information

All available information related to Lindt & Sprüngli can be found in the Story of Lindt, The Lindt Difference and World of Lindt sections of the Lindt website. Unfortunately, at this time we are unable to provide supplies or props.

Do Lindt products contain alcohol?

Only a very few Lindt chocolate products contain alcohol or alcoholic liqueurs as an ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient list located in the nutritional section of the pack or wrapper.

Does Lindt donate products or sponsor events?

Please visit our Donations page for our policy.

Does Lindt offer free samples?

Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli USA is unable to fulfill free sample requests. However, please visit a local Lindt chocolate shop to sample a truffle recipe and for information on coupons, promotions, special offers, or to sign up for our mailing list.

JOBS, TOURS, STORES, & PROMOTIONS

Are you hiring?

We have a variety of job opportunities that provide dynamic individuals the opportunity to work in a professional environment and realize their career growth potential. Please visit the Careers page for information on employment opportunities and the application process for starting your career at Lindt and Sprüngli.

Can I tour the factory?

Unfortunately, due to company policies and for liability reasons, we do not offer tours to the public in the United States.

What's on sale?

If you are using a promotion/discount code that is not advertised on this website on the Offers Details page or via a Lindt email communication sent directly to you, please be aware this may not be a valid Lindt offer code. Some deals/savings sites will disseminate unauthorized or expired savings codes. Lindt will not honor promo codes or discounts not listed on the Lindt.com website and reserves the right to cancel any order using unauthorized/unadvertised via Lindt.com promo/discount codes. If you have received a special offer email with a promo code not listed on the Lindt.com site and it is not working for you in checkout, please call our consumer services team.

Does Lindt have stores in Canada?

For more information about Lindt Outlets and Boutiques located in Canada, please visit their website? or call 1-866-374-1914.

INFORMATION & OTHER REQUESTS

Donations and Sponsorships

Please visit our Donation & Sponsorship page for our policy and instructions.

Sample Requests

Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli (UK) Ltd is unable to fulfil free sample requests. However, please visit a local Lindt Chocolate Shop to sample a truffle flavour and for information on promotions or special offers. You may also sign up to receive our newsletter, please visit the newsletter section at the bottom right side of the Lindt UK website home page.

Employment Opportunities

We have a variety of job opportunities that provide dynamic individuals the opportunity to work in a professional environment and realize their career growth potential. Please visit the “Working for Lindt” page for information on employment opportunities and the application process for starting your career at Lindt and Sprüngli. For more information visit our corporate career page.

Factory Tours

Unfortunately, due to company policies and for liability reasons, we do not offer any factory tours to the public.

School Research Information

All available information related to Lindt & Sprüngli can be found in the About Lindt section of the Lindt UK website. Unfortunately, and at this time, we are unable to provide supplies or props.

Lindt UK store listing

For more information, contact details and store opening timings about Lindt Outlets located in the UK, please visit the “store locator” page.

How can I make a complaint?

We are sorry to hear that you are disappointed with one of our products. In order for our Consumer Service Team to look after you, please get in touch with us through the Contact us form and we will look into the matter and respond as quickly as possible.