All orders are packed with care to ensure your chocolate arrives fresh and in delicious condition.
Deliveries to all US locations except HI and AK are now eligible for Free Shipping promotions that are Ground Shipping/Standard Shipping.
Due to high temperatures in some geographies combined the perishable nature of our product/risk of melting, Lindt may expedite/upgrade your shipping method and pack with ice packs
(at no cost to you), based on your location, to ensure your product arrives in best condition.
Please reference your ship tracking number on order ship confirmation email once order has shipped to view actual delivery date as this may be sooner than expected.
SHIPPING METHODS AND FULFILLMENT TIMELINES
Orders placed before 1:00pm ET leave Lindt
FedEx Ground (Standard) all states except AK, HI
Within 1-2 business days (Mon-Sat)
FedEx 2-Day (Second Day) all states
On date of order (Mon-Wed). Orders placed Thu-Sun ship the following Monday.
FedEx Overnight (Next Day) all states
On date of order (Mon-Thu). Orders placed Fri-Sun ship the following Monday. Please note: Overnight shipping may not be available at certain times of the year.
Orders placed after 1:00 pm ET will be processed on next non-holiday business day, and will then follow the schedule above.
We are unable to ship via any method to PO Boxes, APO, FPO, DPO, or international addresses (U.S. only).
Residential deliveries via Ground shipping now include Saturday (weekend) delivery.
Saturday (weekend) deliveries are not available with 2-Day or Overnight Shipping or with Ground ship to non-residential or business addresses.
After shipments have left Lindt fulfillment facility and are in FedEx ownership, Lindt is not liable for FedEx delivery timing. Customers can check order status by using their tracking number at FedEx.com tracking.
FedEx Ground (Standard)
FedEx 2-Day (Second Day)
FedEx Overnight (Next Day)
Up to $25
$25.01 to $50
$50.01 to $75
$75.01 to $100
$100.01 to $150
$150.01 to $200
$200.01 to $350
$350.01 and up
6% net sales
9% net sales
12% net sales
Lindt occasionally offers free shipping promotions.
Sales and Special Offers
page to see if a free shipping promotion is currently available.
During the checkout process on our website, you will have the
option to choose from available FedEx delivery methods. We will
ship your order to the shipping address(es) you provide. Please
provide a street address, suite or apartment numbers when
necessary to ensure proper delivery. Please take extra care when
entering as Lindt cannot bear responsibility for shipping errors
due to inaccurate or incompletely entered addresses.
After you've submitted your order and received a valid FedEx
Tracking number (tracking numbers are emailed at approximately
11:00 pm ET on the day your order ships), you have the option
to customize your shipping arrangements with our FedEx shipping
partner. To do so, please
for further information. You must create an account with FedEx
for this FedEx delivery customization option.
After first delivery attempt
Although your order is cold-packed to prevent melting, due to the perishable nature of our
products we cannot be responsible for the condition of orders
that are not able to be delivered on the first attempt, or that
you may have updated or revised through any customization
options with our FedEx shipping partner.
Shipping Gift Cards
If your order contains only gift card(s) using standard shipping, they are sent free
of charge. If you wish to expedite
your gift card order, you may select FedEx 2-Day or Next Day options, and applicable
charges will be displayed during checkout.
For more details on our gift cards, see
the Gift Card product
Multiple ship-to addresses
An order placed online can be shipped to multiple
addresses. To ship to multiple addresses, enter and save the
first address during checkout, and you will then have the
option to use multiple shipping addresses. Alternatively you
may call +1 877 MY LINDT
(+1 877 695 4638) and
a Lindt representative will assist you.
Order Confirmation and Tracking
After placing your order you will receive an order
confirmation email. After your order ships, you will receive a
shipping confirmation email, which will also contain tracking
information. If you don't see either email, please check your
email spam folder. If you have shipped to multiple addresses,
you will receive a single order confirmation email, and
separate shipping confirmation emails for each shipping
Packed With Care
To ensure your chocolate arrives in delicious condition
Since 1845, crafted with unrivaled skill and the highest quality ingredients; unique - always fresh Lindt Chocolate
Award Winning Customer Service
By phone, chat or email - Customer Service is here to help
A delicious assortment with exclusive LINDOR, EXCELLENCE, gifts and new recipes
At Lindt USA, we’ve been honored by Newsweek with both an America's Best Customer Service 2020 award and an America’s Best Online Shops 2021 award. We’re proud to have been recognized in these areas and we’re committed to ensuring our customers and great customer experiences are the center of all that we do at Lindt.